Privacy Policy
Your information should have a clear purpose. This policy explains how Oak Plantworks, operated by Oak Hardware LLC, handles information when you visit our store or contact us.
Information you provide
We collect the details you submit when placing an order, creating an account or contacting us. These may include your name, email address, phone number, billing and shipping addresses, order details and the content of your message. Please do not include payment card details or other sensitive information in a contact message.
Information needed to run the store
Our website and hosting systems may record technical information such as IP addresses, browser type, requested pages and error logs to deliver pages, prevent abuse and investigate technical problems. The store also uses session data to maintain your bag, calculate shipping and support account access.
How we use information
We use information to process and support orders, deliver purchases, handle returns, maintain customer accounts, respond to questions, protect the website and meet legal recordkeeping requirements. We do not run a newsletter signup or advertising tracking on this website.
Necessary cookies and your choice
Necessary cookies keep the bag and checkout working, maintain a store session and support login. Our Cookie Settings control also stores your choice in a cookie named oak_cookie_choice for up to one year. Cart and login cookies last for their relevant session or the period needed for the selected account function. Local browser storage may help keep store interface data working.
We do not load analytics or marketing tracking scripts, and WooCommerce order attribution is disabled. Accept and Decline both leave only necessary store functions active. You can reopen the notice through Cookie Settings in the footer. Your browser also lets you remove or block cookies; blocking necessary cookies may affect checkout or account access.
When information is shared
We share only the information needed with service providers that help host the website, deliver email, process transactions or transport orders. We may also disclose information when legally required or when reasonably necessary to protect our rights, customers or systems. We do not sell personal information or share it for targeted advertising.
Retention and protection
We keep order and business records as needed for customer service, accounting and legal obligations. Contact messages and account information are retained as needed for their purpose. We use reasonable technical and organizational safeguards, including HTTPS; no system can guarantee absolute security.
Your choices and requests
You may ask to access, correct or delete personal information, subject to legal and transaction-record requirements. Privacy rights vary by location. We do not discriminate against customers for making a privacy request. Contact us using the details below, and we may ask for information to verify your request.
Children and external links
The store is intended for a general adult shopping audience and is not directed to children under 13. We do not knowingly collect their personal information. Links to other websites, if present, are governed by those websites’ own policies.
Contact and policy changes
We may revise this policy when our practices change; the current version is available on this page. For a privacy question, contact [email protected] or (351) 345-0503.
Oak Hardware LLC
42395 WYNSTONE DR, PRAIRIEVILLE, LA 70769-6377
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time