Returns & Refunds
Sometimes a piece does not fit the space you had in mind. Here is how to return it.
Your 30-day return window
You may request a return within 30 days after delivery. Items must be unused and in their original packaging. Keep all included parts together. This condition requirement does not prevent you from reporting an item that arrived damaged, defective or incorrect.
How to send a return
- Contact [email protected] or call (351) 345-0503 with your order number and the item you want to return. Tell us the reason so we can explain the appropriate shipping arrangements.
- Pack the item carefully in its original packaging, with cushioning to protect ceramic pieces. Include your order number and contact information.
- Send your return to the address below. You may contact us first for guidance; contacting us is not a separate, shorter return window.
Oak Hardware LLC — Returns
42395 WYNSTONE DR
PRAIRIEVILLE, LA 70769-6377
United States
We recommend a trackable service and keeping your shipping receipt.
Who pays return shipping?
We cover return shipping when the reason is a quality problem, an incorrect item or damage during shipping. For other reasons, including a change of mind or a size that does not suit your space, the customer pays return shipping. Contact us before paying to return a damaged or incorrect item so we can arrange the appropriate method.
Damaged or incorrect items
Keep the item and packaging and contact us with your order number and a description of the issue. Photos are helpful but do not create an extra reporting deadline. We will work with you on a suitable replacement, return or refund. Please do not discard an item until we have provided guidance.
Inspection and refunds
After a return reaches us, allow 3–5 business days for inspection. When approved, we initiate a refund to the original payment method. The time it takes to appear in your account depends on your bank. We will let you know if an item does not meet the return conditions and explain why.
For a standard change-of-mind return, the refund covers the returned merchandise; original shipping charges are not refundable. If an order is returned because of our error, a defect or shipping damage, we refund the affected merchandise and any applicable original shipping charge. We do not charge a restocking fee.
Cancellations and exchanges
Contact us promptly if you want to cancel or change an order. We can help when processing allows it; once dispatched, the return policy applies. For an exchange, contact us to confirm the available option and the measurements of the replacement before sending the original item.
Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.
[email protected] · (351) 345-0503